[General] FAQ: Why is my claim attachment displayed as a link instead of being shown directly in the Claim PDF Detail? (Classic)

Modified on Mon, 27 Jul at 4:47 PM

The way an attachment is displayed in the Claim PDF Detail depends on the file type and whether the system can display the file directly within the PDF.

  • Image files such as JPG, JPEG, PNG, and GIF are generally displayed directly in the Claim PDF Detail.
  • PDF files may either be displayed directly or appear as a clickable link, depending on whether the attached PDF can be rendered within the Claim PDF Detail.
  • If the system is unable to render the attachment, it will be displayed as a link instead. You can click the link to open or download the original attachment.

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