Sometimes statutory contributions (e.g., CPF, EPF, SOCSO) may not update automatically after changes. This can happen if:
An employee’s details were updated (e.g., salary, contributions, exemptions).
A payroll was deleted or adjusted (since calculations are combined across payrolls).
The best practice is to re-run the payroll. However, if re-running isn’t feasible, you can refresh the statutory calculations manually by following the steps below.
Refreshing for All Employees
1. In the payroll, untick all employees by clicking the checkbox at the top of the employee list. Wait until the system confirms the action as successful.
2. Click the same checkbox again to re-select all employees.
3. Refresh the page or reopen the payroll to apply the updated calculations.
Refreshing for Selected Employees
1. In the payroll, untick the checkbox beside the employee(s) you want to refresh.
2. Once successful, tick the checkbox again to re-select them.
3. Refresh the page or reopen the payroll to confirm the recalculation.
This process forces the system to recalculate statutory contributions without needing to completely re-run the payroll.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article